FAQs


FREQUENTLY ASKED QUESTIONS

Building a perfect dry mortar plant, kindly confirm the information.

 What’s the capacity for the dry mortar mixer plant?

2 to 100 T/H

 What’s your raw materials?

Cement , sand, Fly ash/GGBS,and Additive material kinds (Mineral admixture,Chemical additives kinds)

 What’s the usage of the final products?

Dry mortar for Plastering and masonry work or others ,There are more than 16 kinds of mortar and this line can produce about five of them. If you want to produce even more,we can also offer.

 How do you want to packing the final products?

Automatic packing In HDPE/ Paper bags and through Transit mixers,valve mouth bag packer ,open mouth bag packer or jumbo bag packer machine.

 Where is the production line build?

indoor or outdoor .

Vertical type:the height of this line is big more investment of steel supporting structure

Block type: needing more factory area but less steel supporting structure

Workshop type: install in a workshop and the height is within the workshop height

Tower type : the line is smooth and need less workers ,Height is higher and cost is higher

 How many invest do you want?

Simple type with manual batching and packing, the invest is lower ;

Semi-auto type with Automatic batching of coarse material,

manual batching of additive, automatic packing, the cost is mid invest;

Full-auto type with Automatic batching of raw material and packing, the invest is higher.

 How longer our machine could use?

Our company uses medium high-grade configuration, operation equipment is not less than 10 years, other equipment 15-20.

 How longer the machine need to repair and maintenance the machine? What is the fee?

In addition to add lubricating oil regularly, no other fees.

 Could you provide us to install service?

Yes, we could provide install service in your local with our engineer or teach in our factory.

 When will you start the plant please?

If you have plan, we could arrange you to visit our production line from old clients.

 What is the terms payment and delivery time?

T/T ,Or L/C ; The delivery time is about 20-30days after receiving advance payment.

 Do you have any International Certificate?

ISO 9001 and CE certificate

 What kinds service does QH group provide?

I.Pre-SalesWork as your technical assistant, special design for you according to your land, construct condition and other requirement.

II.Sales

1.Install and debug equipment according to contract;

2.After sales engineer will help you do prepare works for the first start up and debug for you;

3.In the working site, we supply operation and serviceman training for free. Besides, we can make sure operator can get hold of usage, working requirement, correct maintain way and diagnose remove correctly when machine broke down.

III. After-Sales

1.Inspect machine regularly, remind user maintain machine.

2.Update control system for free.

3.We will visit and repair for free when machine break down during warranty period.Guarantee spare parts also free delivery to your door.

 What should we do if machine do not work any more?

We will send technicians for guiding Installation, Commissioning,Trial Production while training the technicians of customer after the equipment arrived at the site;Normally our equipment do not have big problem.The Technicians of customer can take care of it with our help if any problem occur.We usually recommend customers to purchase part of Spare Parts as backup.Our company has more than Thirty years experiences for producing Block Making Machine with stable and reliable Equipment Quality.

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